Hotel Kempinski Soma Bay

Dear Armin, Thank you for sharing your feedback about your recent stay at Kempinski Hotel Soma Bay. We sincerely apologise for any inconvenience you experienced during your time with us. We are glad that our team's efforts to address your concerns on-site were appreciated and that we were able to upgrade your room category and offer a late checkout as a gesture of goodwill. However, we are surprised that we still receive your negative feedback despite your appreciation to our immediate action toward your concerns. We take guest feedback seriously and have shared your comments with our housekeeping and culinary teams to ensure that necessary improvements are made. Your insights are crucial in helping us maintain the high standards we strive for. If there's anything more you'd like to share or if there are specific areas we can focus on for improvement, please don't hesitate to reach out directly. We value your input and hope to have the opportunity to welcome you back in the future, providing a much-improved experience. Kind regards, Mahmoud Matar Executive Assistant Manager