Pullman Phuket Arcadia Karon Beach

Dear Philipp, Thank you for taking the time to share your detailed feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. May I would like to take the opportunity of appraising you of the fact that we have been and will continue to be carrying out an on-going product improvement program within our resort both the guest rooms condition, and exterior landscape, and however this is not at the speed we all would like but rest assured that we are trying to do it best. I trust you will appreciate the improvement on your next visit. As you known that as of 1 January 2023, Hilton will no longer operate Hilton Phuket Arcadia Resort & Spa. We are proud of the exemplary hospitality the property has delivered in the island city of Phuket – over the last 20 years - and would like to thanks all of those who have contributed to the resort during this time. We remain committed to Phuket as a destination with two hotels operating on the island, DoubleTree by Hilton Phuket Banthai and Hilton Garden Inn Phuket Bang Tao. It has been a pleasure to have you stay with us.  We thank you very much once again for your candid feedback the essence of which will enable us to monitor and improve our standards, we most certain do look forward to welcoming you back to the Hilton Phuket Arcadia Resort & Spa again in the near future. Until we have the opportunity of being able to welcome you ‘home’ to the Hilton Phuket Arcadia Resort & Spa, Kind regards, Oriol Marquez General Manager Hilton Phuket Arcadia Resort & Spa